Cancellation Policy

 

We understand that circumstances may arise where you need to cancel your order. At Coal Retail Hut, we strive to make the cancellation process as seamless as possible. Please review our cancellation policy below:

 

1.Cancellation Period: You may cancel your order within 24 hours of placing it. Orders canceled after this period may be subject to additional fees.

 

2.Cancellation Process: To cancel your order, please contact our customer service team via email at https://coalretailhut.com/ call us at [customer service number]. Please provide your order number for faster processing.

 

3.Refund Policy:

 

If you cancel your order within the specified cancellation period, you will receive a full refund to your original payment method.

Orders canceled after the cancellation period may be subject to a cancellation fee.

Refunds will be processed within [number] business days after the cancellation is confirmed.

4.Exceptions: Some orders may be ineligible for cancellation or may be subject to different cancellation terms. These include:

 

Custom orders or orders with special requests.

Orders that have already been shipped or are in transit.

5.Changes to Orders: If you wish to make changes to your order instead of canceling it, please contact us as soon as possible. We will do our best to accommodate your request, but changes may be subject to additional fees or delays.

 

6.Communication: We will communicate with you promptly regarding the status of your cancellation request and any applicable fees or refunds.

 

7.Contact Us: If you have any questions or concerns about our cancellation policy, please don't hesitate to contact our customer service team. We're here to help!